Does it matter if my photo has stuff in the background?
No, don’t stress about the background. Just make sure there’s nothing obscuring the subject(s) you want depicted.
Can I change my order?
You can change the number of subjects and/or photo(s) submitted within 48 hours of placing your order.
Can you add/remove things for me?
Yes, in some cases.
Adding: I can add a small item to a portrait if a photo of it is submitted with the intake form. I can also add more subjects for an additional cost per subject if their photos are submitted with the intake form. I can also add a different background. Just upload an image labled “background” when filling out the intake form.
Removing: I will remove or stylelize the background of the uploaded reference photo unless otherwise requested. I can also remove subjects from the reference photo if desired.
Will I see the finished artwork before it gets shipped?
Yes, a digital proof will be sent to the email address you provide when purchasing your portrait.
NOTE: Only small changes or finishing touches can be accepted at this point.
100% Money Back Gaurantee
Bringing you joy and exceeding your expectiations is my goal. I am confident in my abilities as an artist. However, I understand that on rare occasion the portrait may not achieve this, which is why I offer a 100% money back guarantee available within 30 days of receipt of your portrait. Each portrait is covered under this money back guarantee.
Lost Painting Guarantee
If the painting is lost by the courier shipping agent, I will send you a new portrait at no charge to you. Please allow
Artwork Damage
If your painting arrives damaged, contact me at support@bryanbutlerart.com. I will either repair the damage or, if the damage cannot be fixed, I will make a new portrait for you free of charge.
Modifications
If you’re not happy after viewing the digital proof of your portrait you can ask for modifications - these are free of charge. If you decide that after several modifications that you are not happy with the result I will of course respect your decision and issue a full refund.
100% Satisfaction
If, after you’ve received your portrait, you are not satisfied with it you may return it to me in the original packaging within 30 days after receiving it to receive a full refund. Please contact me at support@bryanbutlerart.com for a return address